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Thursday, 19 February 2009

Mortgage Refinance Has Lenders Overwhelmed

By Monique M. Zidan

The surge of borrowers looking for Mortgage Refinance has created somewhat of a phenomenon during uncertain economic times. Mortgage rates have dropped below 6% after the Federal Reserve announced its plan to buy mortgage-backed securities to loosen the tight hold on consumer lending.

The purchase of mortgage-backed securities has started taking place as of the second week in January of 2009. This has spurred a wave of activity for the mortgage finance business, also adding to the workload lenders are currently experiencing after the Fed's announcement in November of 2008.

It has been reported that consumers contacting lenders for mortgage refinance have been unable to speak to a live person and are only left with the option of leaving a message for a return phone call. Some frustrated consumers are unable to simply leave a message as lender mailboxes and voicemail are unable to handle the call volume, not to mention the mortgage refinance agents.

Consumers contacting lenders for mortgage refinance have been unsuccessful in speaking to anyone directly when calling lenders and some are left with the option of leaving a message for a return call. Frustrated consumers are unable to simply leave a message as lender mailboxes and voicemail are unable to support the volume of callers.

Lenders are pulling staff from other departments to handle the demand for mortgage refinance. Consumers are worried about the possibility of rates going back up before they can lock in. The history of fluctuating rates proves there is great chance this could happen as it is possible it can change from one hour to the next.

Some consumers have been told it could be two weeks before lenders can follow up on messages left about mortgage refinance. In this situation, take the time to contact as many lenders as it takes to get through. Make it a point to be in touch with someone that can actually lock in the rate without compromising the all encompassing loan process.

As the refinance business continues to see growth, it would be wise to seek out a lender that will be able to process the application right away and not have get through other applications while you wait for a couple of weeks before they can get to it. Some customers are told to fill out the form or application on the lender's website for a mortgage refinance.

Any connections directly related to the lending industry or connections with a real estate agent that can act as a liaison to help deal with a mortgage refinance will help greatly. There is a strong possibility some lenders may not reply to the message or to an online application. With business presently looking up for lenders, it would be smart to secure that magic number by not waiting around for the lender to respond. - 16931

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